Overview
Working as Onsite System Engineer for a Telecom Company at PT Nusa Network Prakarsa, Jakarta (03/2023 - 03/2024).
Responsibilities & Achievements
Hardware Support
- Delivered end-to-end support for hardware systems (PCs, laptops, UPS, printers, servers, routers, CCTV) both onsite and remotely
Software & Application Management
- Ensured seamless operation of customer software, including:
- Security tools: Trend Micro, FortiClient VPN
- Microsoft services: Intune, Azure AD, Office 365
- Specialized applications: AutoCAD, Blender, Accurate, E-SPT, BioTime Attendance
Network & Firewall Management
- Managed firewall devices (Fortigate)
- Multi-vendor NAS solutions: Synology, QNAP, Buffalo
- Networking equipment: Aruba, Unifi, Cisco, Ruijie
Monitoring & Documentation
- Maintained and monitored network infrastructure using Centreon
- Created project documentation to enhance maintenance processes and escalation workflows
Tech Stack
- Firewall: Fortigate
- NAS: Synology, QNAP, Buffalo
- Networking: Aruba, Unifi, Cisco, Ruijie
- Security: Trend Micro, FortiClient VPN
- Microsoft: Intune, Azure AD, Office 365
- Monitoring: Centreon